Service Plans
One plan for every seat. No hidden after-hours fees.
Priced per user, per month. Every plan includes a written response-time SLA, and 24/7 means 24/7, not business hours with a surcharge attached.
Essentials
Core help desk support and baseline security for a small team getting IT support right for the first time.
- Business-hours help desk
- Endpoint antivirus and patching
- Email security filtering
- Monthly reporting
Business
Full 24/7 coverage and advanced cybersecurity for a company that cannot afford downtime.
- Everything in Essentials, plus:
- 24/7 help desk and monitoring
- Endpoint detection & response (EDR)
- Quarterly vCIO business reviews
Enterprise
A dedicated engineer and custom SLAs for a company with compliance requirements or complex infrastructure.
- Everything in Business, plus:
- Dedicated named engineer
- Compliance support (HIPAA, PCI, SOC 2)
- Custom SLA terms
Questions
Pricing FAQ
Is pricing really per user, not per device?
Yes, per user. A per-device model penalizes companies whose employees use a laptop and a phone for work, which is most companies. Per-user pricing means you're not paying twice for the same person.
What happens if we have a mix of remote and in-office staff?
All three plans cover remote, hybrid, and in-office staff the same way. Coverage follows the person, not the location, since most support requests today come in over chat or phone rather than in person anyway.
Is there a contract, or can we cancel?
Month-to-month after an initial 90-day onboarding period. We would rather earn the renewal every month than lock you into a contract that makes it hard to leave if the service ever slips.
Do you charge extra for after-hours or emergency support?
No. 24/7 coverage on the Business and Enterprise plans means 24/7, not business hours plus a surcharge for anything outside them. Emergency response at 2am costs the same as a Tuesday afternoon.