Tips & Guides
Practical IT advice, not vendor content.
Things we've learned from actually running IT and security for B2B companies, written so a non-technical team can use them.
What We Actually Look For in a Free IT Assessment
A free IT assessment is a common offer, and a common source of skepticism, since it's easy to assume it's a thin excuse for a sales pitch. Here's what an assessment actually involves and why.
Read the article →Multi-Factor Authentication for Small Teams: A Practical Guide
MFA is one of the highest-impact, lowest-cost security measures a small business can implement, and one of the most commonly rolled out badly enough that employees find ways around it.
Read the article →The Real Cost of Skipping Patch Management
Patch management is the least exciting part of IT, which is exactly why it gets deprioritized, and exactly why a huge share of real-world breaches trace back to a patch that had already been available for months.
Read the article →Why Response-Time SLAs Matter More Than Uptime Percentages
A 99.9% uptime guarantee sounds impressive until you realize it still allows for over eight hours of downtime a year, with no promise about how quickly anyone actually responds when it happens.
Read the article →What Actually Happens in the First 60 Seconds of a Ransomware Attack
Most companies picture ransomware as a slow-building problem. In reality, the encryption itself often takes minutes, which means the first sixty seconds of detection determine almost everything about how bad it gets.
Read the article →7 Signs Your Business Has Outgrown Its Current IT Support
Most companies don't fire their IT provider because of one big failure. They fire them because of a slow accumulation of small ones. Here's what that accumulation actually looks like.
Read the article →